Superside Review - The Design Subscription Service You Didn't Know You Needed

Superside Design Service User Reviews

We’ve scoured the internet to find people’s opinions on the creative design agency, Superside, one of our favourite unlimited design services. This is our analysis, based on user experiences.

Superside is a tech-enabled design company that has been garnering rave reviews from clients for its highly organized operations, quick turnaround times, flexibility, and consultative approach. They offer beautiful design at scale to both scale-ups and enterprise teams, delivering a game-changing experience for clients with diverse creative needs.

Key Strengths

The reviews clearly indicate that Superside’s key strengths include its quick turnaround time, superb project management, and flexible services. Clients have highlighted the fact that they can manage multiple projects at the same time, which is a testament to their scalability. Their customer service also stands out, with clients stating that they are always available to discuss and rectify any issues.

Superside’s platform is another significant strength, offering easy project management and tracking, with transparent and frequent communication. They also offer a dedicated account leader and team leader, ensuring you are never more than an email away from an answer.

Ideal Users

The ideal users of Superside are businesses that require design services on a frequent or continuous basis, especially those with variable workloads. Given the subscription nature of the service, companies that have unpredictable design needs will find great value in Superside’s offerings.

Companies that need their design work to be handled professionally, promptly, and to a high standard will benefit from Superside. Businesses that prefer not to invest in an in-house design team or need to supplement their internal design team will find Superside an excellent partner.

Weaknesses

Despite the generally positive reviews, some clients did point out potential weaknesses of Superside. If a brand is still developing and needs a ‘creative hub’ for exploration, some clients suggested keeping design projects closer to an internal team due to the challenge of passing on brand-specific context to a third-party.

Another weakness identified is the potential inconsistency in project management quality. According to reviews, the client’s experience can be heavily influenced by the project manager assigned, with some suggesting that a less capable manager might lead to a more frustrating experience or the need for more edits.

Lastly, there were some concerns about understanding the subscription packages, with some clients wishing they had a better grasp of what is included. Also, it seems there are limitations to the creative services offered, with clients expressing the need for additional services like messaging and copywriting.

Top 5 Features Users Love

Based on the reviews, the top 5 features that users love about Superside are:

Quick turnaround times: Clients appreciated the 24 and 48-hour turnaround time for designs.
Excellent project management: Users found the project managers to be communicative, responsive, and excellent in handling project scopes.
High-quality design output: Clients consistently praised the quality of the work produced by Superside.
Scalability: Superside’s ability to handle multiple projects simultaneously was highly valued by clients.
Flexibility of service: The subscription-based model that adjusts to varying workload levels was particularly appreciated by users.

Good Use Cases for Superside

Superside’s services come into their own for businesses that have an unpredictable need for design work. For instance, a company planning a product launch might need design work for various marketing materials, website updates, and other promotional items. Superside is also an excellent fit for companies needing assistance with designing and cleaning up PowerPoint decks, thus freeing up their internal team for content creation.

Opinions on Pricing

Opinions on Superside’s pricing varied among the reviews, but most users found the pricing to be reasonable for the services provided. The subscription model, with its different tiers and pricing, allows clients to choose the option that best suits their needs and budget.